Work Environment
Associations and non-profit organizations
Social services agency or charity organization
Responsibilities
Tasks
Respond to client inquiries and provide them with information
Explain to clients the nature and cost of services offered
Obtain and examine all relevant information to assess client feedback, requests and complaints as part of providing helpful information and services
Explain procedures, risks and benefits to clients
Maintain and manage digital databases
Provide information and answer client questions
Experience and Specialization
Management systems (GIS or database)
Salesforce
Additional Information
Working Conditions and Physical Abilities
Attention to detail
Fast-paced work environment
Bending, crouching, kneeling
Handling heavy loads
Repetitive tasks
Walking
Personal Qualities
Punctuality
Customer-focused attitude
Effective interpersonal relations
Excellent oral communication
Excellent written communication
Flexibility
Organizational skills
Reliability
Teamwork
Ability to multitask
Honesty
Ability to learn quickly